Taming the MonsterFeb 220 min readRated NaN out of 5 stars.https://www.youtube.com/watch?v=JSBc8mV9RcE
Good advice. I recently had to deal with a very insulting person. I said little, but was pleasant. They called later to apologize.
Yes! Lovely thoughts Michael. Quote JC anytime :)
I haven't encountered this yet, but I will remember your advice if I do.
My approach is to try to understand why the challenge, and then try, if possible, to get us all on the same page by creating understanding.
I see the logic in this philosophy, and yet I find this incredibly difficult to do. I just need to keep workingat it.